FAQ

We have compiled the most frequently asked questions from our guests to provide you with useful information about your stay, our facilities, and services in advance. If you have any further questions that are not answered here, please do not hesitate to contact us directly.

  • arborea

    arborea comes from the Latin word "arbor," meaning "tree," and is meant to reflect our connection to nature.

  • arborea Shop

    Just browse through our arborea shop directly in the lobby. Here you are sure to find the right souvenir or gift for friends & family.

  • Activities

    If you are still looking for exciting experiences, you are welcome to browse through our weekly programme. We put together different activities every week.

  • Excursion tips

    You want to get out? Great. Whether on land, on water and/or in the air, by e-bike, scooter, sailing ship or gyrocopter. There are plenty of options. Just get in touch with us.

  • Doctor & Pharmacy

    If you are not feeling well, please contact us at reception and we will help you find the right medical help.

  • Amenities

    Each of our rooms is equipped with a king-size double bed, a fold-out daybed, a small seating area, a modern bathroom, a wardrobe with safe and large floor-to-ceiling windows.

  • ancora Marina

    The arborea Marina Resort Neustadt is located in the largest private marina on the Baltic Sea - in the middle of a water & wind sports paradise. Explore the harbour itself. There are exciting things to discover here too. Our boat skipper will tell you some interesting anecdotes!

  • Bar @ The Stairs

    With our Bar @ The Stairs, we have combined the idea of an amphitheatre with the view of our beautiful surrounding nature. Here you will be spoilt with delicious cocktails every day. Our bar is open daily from 15:00 to 23:00.

  • Baby monitor

    We don't have any baby monitors, but recommend the free MAM Baby Phone app (Android and iPhone), for example.

  • Bathroom articles (shampoo, soap, etc.)

    Have you forgotten your toothbrush or razor? We can help you out at reception with various items.

  • Beachbar

    Our beach bar is located directly on the beach and right next to the playground. Here you will find cool drinks, ice cream & Co. In the winter months, our GLÜHStrand is open here for you with mulled wine and winter snacks.

  • Special events

    Whether it's an anniversary, honeymoon or birthday: with a little lead time, we can prepare a decorated table or order flowers. Just get in touch with us.

  • Boat shuttle

    Our exclusive arborea shuttle runs in summer every two hours on Saturdays from 10.30 am to 6.30 pm from the hotel's own jetty directly to Neustadt and Pelzerhaken. On Sundays, the shuttle runs from 10.30 am to 4.30 pm. Please note: All journeys are weather-dependent.

  • Baby bottle warmer

    We have three bottle warmers for hire in the house.

  • Baby bathtub

    We have a baby bathtub for hire.

  • Boat hire

    In Holstein, you can sail up to 15 hp without a boating licence and have the option of hiring a boat.

  • Business Centre

    In addition to modern seminar rooms, you have countless opportunities to find a suitable spot to work remotely.

  • Beds

    All our rooms have a king size double bed. It is possible to separate the beds on request.

  • Check-In / Check-Out

    You can check in from 3.00 pm. If you arrive earlier, you are welcome to deposit your luggage and make yourself comfortable for a surcharge of 15 € in the SPARADISE or in the bar. Check out is until 11.00 am. Would you like to stay longer on your day of departure? Please discuss this with us in advance. If you have booked directly with us, you can use the SPARADISE until 5.00 pm on the day of departure for a surcharge of €15. Please note that this surcharge does not apply if you have booked a treatment lasting longer than 45 minutes.

  • Concierge service

    Whether at reception, in our shop or in the restaurant, we are all a bit of a concierge. So if you need help, we're always on hand!

  • CO2 reduction

    The arborea Marina Resort is actively endeavouring to reduce its CO2 emissions. For example, we use energy-efficient technologies and energy-saving measures.

  • Deli'Cara

    Our Deli'Cara is open daily at the following times:

    • Breakfast: 7.00 am to 11.00 am
    • Lunch: 12.00 pm to 3.00 pm
    • Dinner: 6.00 pm to 9.00 pm
  • Roof terrace

    Do you fancy a quiet place with a view where you can simply relax? Then head up to our 4th floor and go through the door at the end of the corridor. A wonderful view and a place to dream awaits you.

  • Shopping facilities

    Do you need something from the supermarket or have you forgotten your swimming trunks? You're sure to find what you're looking for in our hotel shop, in the Eska department stores' in Neustadt, at REWE in Neustadt or in the LUV shopping centre.

  • Eventfabrik

    Are you planning a large event with more than 70 guests? We have a cooperation with the nearby Eventfabrik, which we will be happy to refer you to.

  • Egg station

    Our breakfast chefs prepare fresh egg dishes to order for breakfast!

  • Breakfast

    You can have breakfast every day from 7.00 am to 11.00 am in our Deli'Cara. From our homemade jams and fish & egg dishes to the vegan corner - there's something for everyone and if you have an intolerance, our service team is always there for you and will find an alternative. By the way: Every Saturday & Sunday we spoil you with sparkling wine.

  • Bicycles

    Fancy a bike tour along the coast? Get in touch with us, we hire out city bikes, e-bikes, balance bikes, dog and children's trailers.

  • Fitness studio

    Because some people simply can't do without their daily workout, our modern fitness equipment is waiting for you every day from 7.00 am to 10.00 pm. Take a look at our weekly programme to see if there is a suitable class for you.

  • Binoculars

    Would you like to get even closer to the panorama on offer? Then hire a pair of binoculars for a small deposit.

  • Drinks

    Thirsty? You can get various drinks in all our departments.

  • Birthday

    Would you like to organise a small birthday surprise? We have various options to help you with this. From ordering flowers and a small cake to a spa voucher - together we can organise a creative surprise!

  • History of the house

    Our arborea Marina Resort Neustadt was built and opened by ancora Marina in 2018. Since 2019, we have been managed by the RIMC Hotels and Resorts Group.

  • Golfing

    Fancy a sporting highlight on holiday? Discover our golf courses and grab a golf club!

  • GLÜHStrand

    Our little Christmas stall on the beach: Our GLÜHStrand is open for you from Friday to Sunday from 3.00 pm - 9.00 pm in the winter months. Here you can get mulled wine and other winter snacks such as flamed salmon and waffles on a stick.

  • Hangout

    In our hangout you can enjoy a coffee break during the conference, start a small foosball tournament among colleagues or enjoy a small private bar. A small lounge corner also invites you to linger. This room can be booked via our events department.

  • Wedding and event rooms

    You think our hotel is great and want to celebrate your big day with us? Contact reception and we will put you in touch with our event team.

  • Dogs

    Your dog is sure to have lots of fun on our walks and excursions! Well, you'd better leave him in the room during the birding tour, surfing or fishing. Dogs can stay overnight on request for € 20.00 per night. Please bring everything your dog needs (e.g. towels, food, small plastic bags for the big business, ...). We have a sleeping blanket and a food bowl ready for your friend (subject to availability).

    Please keep your dog on a lead on the resort grounds. Unfortunately they are not allowed in the SPARADISE. You can make yourself comfortable together at the Bar @ The Stairs, in our restaurants and of course outside.

  • Hunger

    Our restaurant team is looking forward to your visit throughout the hotel. Whether breakfast and lunch at Deli'Cara, cake at the bar @ The Stairs or a special dinner in our Kutter Kitchen.

  • Information for people with reduced mobility

    The arborea Marina Resort Neustadt has three rooms with disabled access.

  • Included services

    Your overnight stay price always includes

    • Free use of the SPARADISE incl. pool, saunas, steam bath, relaxation rooms
    • Free use of the Power and Soul sports rooms

    If you have booked a (themed) package, further services are included as per the booking confirmation.

    When booking online on the website, you have two basic booking options to choose from:

    You can also add to your booking on site as you wish:

    • Breakfast
    • Half board
    • Dinner at the Kutter Kitchen
    • Snacks, drinks & co. in the bar and on the terrace
    • Massages and treatments at SPARADISE
    • Activities, workshops and courses (for a fee)
  • Jobs

    Do you think our concept is cool and are you looking for a great new challenge that you can imagine working for us? Then contact our HR department at jobs@arborea-resorts.com. We look forward to hearing from you!

  • Jogging route

    Are you looking for the right jogging route? Please ask at reception.

  • Tourist tax

    In Neustadt / Holstein, the tourism tax is levied all year round. For the Neustadt in Holstein, Pelzerhaken and Rettin region, the following prices apply for persons aged 18 and over:
    - Low season (01.10. - 30.04.): 1,60 € per day/person
    - High season (01.05. - 30.09.): 2,70 € per day/person

    For this you get the Ostseecard. This gives you free access to the beach in 19 Baltic Sea resorts and many discounts with affiliated partners. You can find more information at www.luebecker-bucht-ostsee.de/ostseecard.

  • Kutter Kitchen

    ‘Sharing is caring’ or what's the saying? Our menu offers a variety of culinary highlights that are perfect for sharing. The focus is on the GREENs, which are characterised by top quality, regionality and sustainability. Whether as a solo artist on a table setting or as a side dish to a classic fish or meat dish. Take a look at the menu and let yourself be inspired. The Kutter Kitchen is open Monday to Sunday from 6.00 pm to 9.00 pm.

  • Kutter Kitchen Menu

    Our chef invites you to try our creative menu every day. Our exciting Kutter Kitchen menu includes a 3-course menu for 2, which is regularly adapted to the season. Enjoy a culinary evening in a class of its own.

  • Children's conditions & extra beds

    If you would like to come to arborea with your children, the following information is relevant for you:

    • Your kids will get the most out of an arborea holiday if they can join in with the older children's activities. For example: At arborea there is no pony riding for children, but a bike tour, campfire, slackline and much more. Just for everyone who is fit for the respective level
    • There is no childcare and no children's club

    The arborea Marina Resort Neustadt offers:

    • Family rooms with double bed and bunk bed as well as rooms with connecting doors
    • A playroom with a climbing wall and other play facilities right next to Deli'Cara
    • An unsupervised swimming area especially for children with a 10 square metre children's pool (water depth: 15-30 cm) and water toys
    • Highchairs in the restaurant subject to availability

    Children's conditions:

    • 0-1 years in baby cot in parents' room free of charge
    • 2-5 years: Overnight stay in parents' bed or baby cot free of charge
    • 2-12 years: Overnight stay in an extra bed in the parents' room for € 34.00 per night
    • 13-17 years: Overnight stay in an extra bed in the parents' room for € 48.00 per night
  • Air conditioning

    Each of our 124 rooms has air conditioning, which you can control in the room itself. Important: You have to choose between an open window and air conditioning - both do not work. If the air conditioning does not work despite the windows being closed, please contact us.

  • Fridge

    See minibar

  • high chair

    Is your child not yet big enough to sit on a large chair? No problem. We have numerous children's chairs available.

  • Lounge area

    Our roof terrace is a place to relax: our lounge area offers an unrivalled panoramic view from Neustadt to Travemünde - in good weather, of course!

  • Campfire

    The classic of every adventure holiday and a highlight for young and old: every Friday and Saturday evening you can grill marshmallows and stick bread over the flickering flames of a campfire.

  • Live music

    Nothing beats live music! Every Saturday at 9.00 pm you can listen to local musicians in our bar @ The Stairs and perhaps sip a cocktail or two.

  • Hands-on kitchen

    Our executive chef at Deli'Cara will be happy to reveal a few insider tips. An ideal idea for your next team building event!

  • Massages = Me time

    A short neck massage to relieve the tension of everyday life or the long-awaited beauty treatment and many more treatments await you in our SPA area.

  • Minibar

    There are deliberately no fridges or minibars in the rooms. Due to our sustainable hotel concept, we want to save energy and resources (Green Sign). If you need to cool something, please contact us. We will chill it for you in our cold stores. And because experience has shown that many sweets wait a long time to be consumed by our guests, we have decided against wasting food in the rooms and in favour of sustainability. If you have a late-night craving, you are welcome to use the snack vending machines opposite the lifts on the 1st & 3rd floor. You can pay there conveniently with your EC card.

  • Neustadt

    There are plenty of Neustadt's, but none is as maritime in character as our Neustadt. From its own town harbour and beach to an inland lake and the largest private marina on the Baltic Sea: Neustadt is a harbour home for young and old.

  • Nightlife

    When was the last time you listened to the silence of the night and watched the starry sky? Our lounge area on the roof terrace or the beach chairs on the beach invite you to do just that. Perhaps you can even recognise a few constellations?

  • Emergency

    We are available for you around the clock. Should an unfortunate incident occur, please let us know immediately. We will be at your side in any situation and provide assistance as quickly as possible. You can reach reception on 04561 719 9 - 102 / -107.

  • Natural beach / nature conservation

    We are located right next to a nature reserve, which is why our beach is considered a natural beach. This also means that we are not allowed to use any chemicals against algae. The ancora Marina staff clean the beach regularly and remove the sometimes odour-intensive algae. However, depending on the currents, the algae come back more quickly and in larger quantities - it's a real natural experience.

  • Non-smoking hotel

    Our hotel is non-smoking. Please go outside to smoke; we provide ashtrays.

  • Sustainability & closeness to nature

    It is very important to us to make as many processes and areas as possible sustainable. If you notice anything, please let us know. There are always ideas that no-one has ever said before.

  • Opening hours

    Our opening hours can be found in our house information, which you received at the reception when you checked in.

  • Public transport

    Would you like to travel by public transport? The nearest bus stop ‘Neukoppel’ can be reached on foot in approx. 15 to 20 minutes. Alternatively, Neustadt railway station is 2 km away from us.

  • Car parking

    You are welcome to park your car for €13.00 per day. Space reservations are not possible due to our car park.

  • Pool

    Our indoor infinity pool and children's pool are open daily from 7.00 am to 10.00 pm. If you still need water toys or similar, just get in touch with us.

  • Cancellation & cancellation conditions

    Life throws one of those notorious spanner in the works and you have to cancel an arborea holiday? Then the following cancellation conditions apply:

    Early booking rate & Special rate: There is no cancellation option here. Payment / debit is on the day of booking. Cancellations will be charged at 100% of the total stay.

    Daily rate: Daily rates have a cancellation deadline of 10 days before arrival. Cancellations outside the free cancellation period will be charged at 90% of the first night. This will be shown in detail when booking. Please also note our general terms and conditions.

  • Complaints

    Please let us know straight away if something goes wrong. That way we can immediately see what's going on and do everything we can to iron out our mistake. Thank you for your help!

  • Restaurant

    During your stay, you can experience all facets of our culinary offer. In our Deli'Cara, a wonderful breakfast and dinner buffet awaits you, but you can also get coffee and cake here in between and order à la carte. From 4.00 pm you can enjoy delicious cocktails at the Bar @ The Stairs. The beachbar serves ice cream & cool drinks and in winter you can get mulled wine and other winter snacks at our GLÜHStrand. Our Kutter Kitchen also opens in the evening - here you will be spoilt with exceptional culinary delights.

  • Regionality

    Due to our sustainability and of course to support local businesses, we buy our products as regionally as possible.

  • Cleaning service

    We offer a 2-day cleaning service with a change of bed linen after 4 days. Should you still need anything, please do not hesitate to contact us.

  • Reception

    Our reception is staffed 24 hours a day.

  • Rituals

    Do you like our Rituals products in the rooms? We also sell the products at our reception.

  • Swimming school

    Would your child like to learn to swim and your holiday is coming up? Then immerse yourself in an unforgettable adventure full of fun, safety and personalised supervision with the Flipper swimming school. At the end of the course, children have the opportunity to obtain the coveted seahorse badge.

  • Shuttle

    ur arborea boat shuttle runs daily from Tuesday to Sunday between 10.30 am and 4.30 pm to Neustadt or Pelzerhaken during the summer months. The last pick-up is at 8.30 pm.

  • SPARADISE

    As a resort guest, you can use the pool, saunas, steam bath, hammam and relaxation rooms and terraces free of charge. Spa treatments cost extra. Use of the saunas is permitted from the age of 14. Younger guests accompanied by their parents may use the sauna daily from 1.00 pm to 3.00 pm during the family sauna.
    The use of devices with telephone and camera functions is not permitted in the wellness area.
    Are you only in the area on a flying visit? You are welcome to purchase day access to the SPARADISE from us on site. Please book your treatments in good time!

  • Snack vending machines

    As we do not have a minibar in the rooms due to sustainability, we offer snack vending machines on the 1st and 3rd floors. You can quench your late-night hunger or thirst there and pay by EC card.

  • Playground

    Fancy a slide or a swing? The nearest playground is right next to our beach and for the older kids there is a football pitch 100 metres further on right next to the dog play area.

  • Beach

    See natural beach / nature conservation

  • Toys

    Left the toys at home? We lend out various toys, boules sets and beach and pool equipment. Just let us know at reception!

  • Beach bag

    In every room you will find our arborea beach bag, which you are welcome to use during your stay on the beach and in the SPA. If you particularly like the bag, you can also purchase it.

  • Beach chair

    Our beach chairs cannot be reserved. Simply use them directly.

  • SUP

    Fancy a little paddle? We hire out great SUPs for just €15.00 per hour.

  • Seaweed & plant remains

    Welcome to nature. Depending on the wind and weather, this valuable biomass is washed up on the North and Baltic Seas, regularly collected and transported to biogas plants. This partly odour-intensive mass is not only used to generate electricity, but is also used in other areas such as cosmetics.

  • Spirit

    Spirit is our small conference room right next to the Bar @ The Stairs. Here you can meet with up to 14 people at a block table with a view of the Baltic Sea.

  • phone

    As most people carry a mobile phone with them these days, we don't have any room telephones. This saves resources and energy costs. If you still need help and don't have a mobile phone to hand, please contact our reception.

  • Toilet seat

    If you need a toilet seat for your room, please contact us.

  • Events and entertainment

    We regularly offer events and entertainment programmes to provide you with a varied and entertaining experience. Whether it's a crime scene evening, campfire or live music - you can find our programme on the weekly notice board or in the digital arborea guide.

  • Vision

    Our flexible conference room is designed for up to 60 - 80 guests - depending on the seating arrangement. You can plan your wedding, family celebrations, conferences or other events here. The ‘Hangout’ anteroom is also part of an event at Vision.

  • Laundry service

    As we receive our laundry from a laundry supplier and the delivery and collection dates are fixed, we are unfortunately unable to offer a laundry service.

  • Water sports

    The arborea is located in the Bay of Lübeck in the centre of a water sports paradise. Whether kiting, SUPing or exploring the water with a sailboat - there are numerous possibilities.

  • Alarm clock

    Do you need a wake-up service? We can do this by knocking on your door or calling your mobile phone.

  • Workshop The Docks

    Our workshop is open for small upcycling workshops on request.

  • Changing table

    You will find a changing table in the basement in our barrier-free toilet at the shop.

  • WiFi access

    Free WiFi is available throughout the arborea Marina Resort Neustadt. Simply accept the terms and conditions on the registration page and you're ready to go.

  • Yoga classes

    For the yogis among us, there's nothing better than yoga in the fresh air. That's why we prefer to roll out our yoga mats on the Baltic Sea beach or on the meadow between SPARADISE and the beach. Join in, whether you're a beginner or a super yogi!

  • Yoga mat

    Would you like to continue your yoga routine from home independently of a course while on holiday? You are welcome to borrow a yoga mat from us.

  • Contemporary practices

    By dispensing with telephones in the rooms, we are adapting to contemporary communication trends and offering you the opportunity to use your own devices and rely on your favourite communication methods.

  • Room service

    Due to the room facilities, we do not offer room service. If you are not feeling well and would prefer to have a snack in your room, we will certainly find a solution together.

  • Rooms

    We have different room categories. If you are interested or would like to change category, please contact our reservations department on 04561 719 9 301.

  • Room number confirmation

    Unfortunately, we cannot confirm room numbers in advance. Rooms are only allocated on arrival.